FAQ

Universal design (barrier-free) facilities

Universal design (barrier-free) facilities

・Guestrooms (barrier-free rooms)

Three barrier-free guestrooms are available on the hotel’s eighth and ninth floors. The rooms include an ample open space and a sink and bathtub that offer peace of mind and high usability to guests with disabilities. The rooms are also equipped with an emergency button to summon hotel staff immediately.
Specifications
Area: 36 m2; Hollywood twin (two twin beds (width 120 cm × length 200 cm) placed next to each other) or double bed (width 180 cm × length 200 cm)
Guestroom door width: 90 cm
Air-conditioning switch: 100 cm from floor level
Lighting switch: 98 cm from floor level
Bathroom door: 89-cm wide, sliding door
Grab bars: Grab bars are installed on the wall above the bathtub and around the toilet seat.

・Wheelchair-friendly restaurants

All in-hotel restaurants are friendly to guests in a wheelchair.
However, some restaurants have different floor levels and steps within their premises:
Buffet Dining Ocean Terrace (first floor)

Although there are some steps before entering the buffet area, you may use the slope, which is located at the back of the restaurant. Consult our staff as some seats are available from which you can enter the buffet area without using the steps.

Seafood Bistro Pier 21

The restaurant is located on the second floor of the Minato Mirai pier terminal located in front of our hotel, but no elevators are available to access the restaurant. Please consult with the restaurant staff in advance if you have any requests regarding the use of the restaurant.

Japanese Restaurant Nadaman (fourth floor)

There are steps before entering the sushi dining area.

・Restrooms

Wheelchair-friendly restrooms are located on the hotel’s first, second and third floors.

・Rental of wheelchairs

Rental of wheelchairs is available for in-hotel use. Advance booking is required as they are limited in quantity.

・Accompaniment of service dogs

Service dogs (guide dogs, mobility assistance and hearing dogs) may accompany their owners into hotel premises. (Pet companions are not allowed in the hotel as they may disturb other customers.)

・Parking space for guests in a wheelchair

The Minato Mirai Public Parking Lot (underground level of Pacifico Yokohama) has parking spaces available for wheelchair users. If you wish to use one of these spaces, use the intercom when entering the parking lot to summon an employee, who will guide you to an empty parking space. *Advance booking is not available.

For details regarding barrier-free facilities in Pacifico Yokohama, see Pacifico Yokohama’s website.

Services offered to guests with young children

Services offered to guests with young children

We offer a variety of dedicated support services to ensure a comfortable stay with peace of mind for families traveling with young children and infants. If you have any questions or requests, feel free to contact us.

・Guestrooms

A baby crib or bed guardrails (if you choose to share your bed with your child) may be placed in the room free of charge. If you choose to use a baby crib or share your bed with a preschool child, the child’s accommodation is provided free of charge, but her/his meals and amenity items are not included. However, let us know if you need additional towels as they are available free of charge.

When sharing your bed with your child:
In a twin room, one bed may be placed alongside the wall (depending on room layout). In a superior twin room, a “Hollywood twin” bed layout is available, in which two beds are placed next to each other.

When using a baby crib:
A baby crib (size: width 75 cm × length 125 cm × height 80 cm) for 0 to 12-month-old child may be used free of charge, but advance booking is required. Please note that one may not be available because they are limited in quantity.

Rental of other items:
Other items below may be used free of charge, but advance booking is required.
Please note that they may not be available because they are limited in quantity.
Items available: Step stools, baby chairs, bedwetting mats, humidifiers and air purifiers

Sale of disposable diapers:
A set of two disposable diapers is available at 300 yen each.
Call us from your room if you need one.
Medium size (child’s weight: 6 to 12 kg) and large size (child’s weight: 9 to 14 kg) are available.

Breakfast charges:
Buffet Dining Ocean Terrace
0 to 4 years old: Free of charge; 5 to 12 years old: 1,400 yen (including tax and service charges); Older than 12 years old: 3,330 yen (including tax and service charges)

・Restrooms

Restrooms equipped with baby changing stations are located on the hotel’s first, second and third floors (for both ladies’ and gentlemen’s rooms).

・Nursing room

A nursing room is located on the hotel’s first floor (for female guests only). Please use a restroom when changing diapers.

・Rental of baby strollers

Rental of type-B baby strollers (for babies from 7 months old, able to sit unsupported) is available for in-hotel use. Advance booking is required as they are limited in quantity.

・Restaurants

・Which restaurants may be used by families with children?
The following restaurants may be used: Buffet Dining Ocean Terrace (first floor), Italian Restaurant La Vela (second floor), Lounge & Bar Marine Blue (second floor), Japanese Restaurant Nadaman (fourth floor), Chinese Restaurant Karyu (31st floor) and Pier 21 (second floor of Pukari Pier).

■The Buffet Dining Ocean Terrace (first floor) and Italian Restaurant La Vela (second floor) are particularly recommended for families who have young children because they have children’s menus—Ocean Terrace lunch buffet: ¥1,800; La Vela lunch buffet: ¥1,400 / dinner buffet (only available at Ocean Terrace): ¥2,950. *These prices are for children aged 5 to 12; meals are provided free of charge to children aged 4 years old or younger.

*At French Restaurant Azur (second floor), use by preschool children is limited to private rooms within the restaurant.

*The price listed above includes tax and service charges.

・Are high chairs for children available at restaurants?
Yes. Customers may use high chairs free of charge. As high chairs are also available at parties, feel free to contact us if you wish to use them. However, please understand that they are limited in quantity.

・Our room service also offers children’s menu meals. Feel free to contact us for details.

・Valet parking service

Valet parking service is offered exclusively to customers staying at the hotel, in which one of our staff drives the customer’s car into/out of the parking lot on behalf of the customer.
From 7:00 a.m. to 11:00 p.m., one of our dedicated staff will drive the customer’s car into/out of the parking lot when the customer arrives at, takes a trip out of, and depart from our hotel. This service is included in the normal parking charge for hotel guests (1,800 yen per 24 hours from parking entry, including tax). Please note that customers may be required to wait during busy hours.

For details regarding services offered to guests with children at Pacifico Yokohama, see Pacifico Yokohama’s website.

Where is the nearest ATM?

Where is the nearest ATM?

The nearest bank is the of Yokohama's ATM on the 1st floor of Queen's Square, but not in the hotel.
OPEN : Weekday 7:45 a.m. - 9:00 p.m., Weekend & Holiday 9:00 a.m. - 9:00 p.m.
Is there a fitness club?

Is there a fitness club?

Yes, it is the member's fitness club HARBORVIEW FITNESS CLUB on the 4th floor of the hotel. It is equipped with a training gym, swimming pool, Jacuzzi and sauna. As the club is open only to own member, Visitor rates apply for hotel guests. Please see the page of Spa and Fitness for details
Can I use Internet access?

Can I use Internet access?

Yes, you can. High-speed Internet via wireless LAN is available. An Ethernet converter can be borrowed free of charge; please request them if needed (loss or damage of the converter will incur a 10,000 yen charge).
How to get to TOKYO?

How to get to TOKYO?

*to TOKYO Station It takes about 40 minutes by train from Minato-mirai station. Please transfer the trains at Yokohama sta. and take the JR Tokaido line.
*to SHIBUYA
It takes about 30 minutes by train from Minato-mirai station.
*to Tokyo Disney Resort
It takes about 60 minutes by train from Minato-mirai station.
Please transfer to the bus for Tokyo Disney Resort at Yokohama Station. Direct bus routes to Tokyo Disney Resorts from the hotel at 8:45 a.m. only.
Do you have the service for a free rental of Muslim prayer rug and compass?

Do you have the service for a free rental of Muslim prayer rug and compass?

Yes, we are providing them at no charge. Please request at Front Desk anytime you need.

InterContinental Yokohama Grand


〒220-8522
1-1-1 Minato Mirai Nishi-ku Yokohama, Kanagawa 220 8522 Japan

Tel:+81 (0)45 223 2222
Fax:+81 (0)45 221 0650

This hotel is owned and operated by the Yokohama Grand InterContinental Hotel Co. Ltd.

Our website uses cookies, in accordance with our policy of protection of privacy. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. Find out more by readingOK