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Terms and Conditions of Use

Appointments

  • Appointments are required for the spa. Please make an advance appointment.
  • Pregnant women and those undergoing medical treatment are asked to receive doctor's approval before making an appointment at the spa.
  • If you need to change the time of your appointment or to change the program or treatment you requested or if you need to cancel your appointment, please contact us during our business hours on the day prior to your appointment at the latest. Cancellations made after that point will be subject to the following cancellation charges.

Cancellation Charges

  • Same-day cancellation : 50% of treatment fee
  • No-shows : 100% of treatment fee

Day of Appointment

Please check in at the reception desk fifteen minutes prior to your appointment time. Please be aware that arrival after the start time of your appointment will result in a commensurate shortening of your treatment time.

Age Restrictions

Only those eighteen years of age or older may use the spa.

Other Matters

  • Those using the spa may also use the locker rooms, bathtubs, and powder room of the Harbor View Fitness Club free of charge. Other Club facilities may be used at charge.
  • Please inform the therapist if you have an allergy or physical condition that you are concerned about.
  • Please leave your valuables at the reception desk. We are not responsible for any loss or robbery of your valuables at the spa.
  • Those who act in a way that bothers or is unsafe for other spa users may be asked to leave the spa.
  • Smoking and the consumption of alcohol are not permitted in the spa.

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INTER CONTINENTAL YOKOHAMA GRAND
1-1-1 MINATOMIRAI NISHI-KU ・ YOKOHAMA, 220 8522 ・ JAPAN
Tel: +81-45-2232222 ・ Fax: +81-45-2210650 ・
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